All our meals are delivered by FedEx and are on a next day service.
If it has not arrive by 18.00 hrs on the day you are expecting it, please contact us at firstname.lastname@example.org with your order number so we can check the status, or review the status of your order with your tracking number.
All the produces (food) is packaged and sealed in our facility, if your package is damaged please notify the courier, take a photo if possible, failing that a description and contact us, either via email or telephone.
Currently, all deliveries are on a Tuesday or Friday. Please specify your day during checkout.
Cut off points for ordering are 12 noon the day prior to collection; for example 12 noon on a Sunday for Tuesday delivery and 12 noon on Wednesday for a Friday delivery.
Your Delivery will arrive in a polystyrene, insulated box, with reusable cool packs (these can be re frozen and used multiple times). The food will be individually wrapped and labelled with full instructions on how to cook. All the food is designed to go straight into your freezer and should arrive below -1°C
We are trying to reduce our carbon footprint, and still deliver you great quality food as we ask that where possible you reused the box, even if just on a supermarket run or to hold a picnic, as can the ice pack.